General

Getting Started

• Onboarding Video --- Watch This Video First
• Connect Your Gateway
• Add a Collar to Your Account
• Symbols in the App (The Pet Panel)
• Put Your Collar to Sleep During Travel (Using the Power or Travel Mode toggles)
• Getting Updates for Collar and App

Training Videos

• Welcome to SkyShepherd
• Overview of Training
• Feedback Zones
• Positive Reinforcement and Safe Tone
• Phase One: Training the Trainer
• Fitting Your Collar

See all 17 articles

Resources

• Remove a SkyShepherd Collar From Your Account
• SkyShepherd Mobile Apps
• Quick-Start Guide
• Training Guide
• Operating Manual

Troubleshooting

• Boundary Won't Activate / Deactivate
• Basic App Troubleshooting
• Can't Connect to Collar Over Bluetooth
• Boundary Not Saving
• Getting Feedback While Inside the Safe Zone

FAQs

• Really? I don't need cellular signal?
• Why is THAT boundary listed as my active boundary?
• Did my boundary save?
• What does purple in the app mean?
• How Does Shepherding Work?
• Can't I loosen my dog's collar after a while? Won't my dog obey the audio cues since it's been trained?

See all 24 articles

Archives

• Edit Your Boundary - Move Boundary Points
• 2023/2024 Onboarding Video
• Connecting the SkyShepherd Charging Cradle/Gateway to the Internet
• What does purple mean in the app?