Support Information
Email: support@skyshepherd.com
Phone: 1-844-SKY-SHEP (759-7437)
Mailing:
Safe Retrieve, LLC
2095 Daniels Street #474
Long Lake, MN 55356
Leave us a message by clicking the HELP button
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FAQS
Q. Does SkyShepherd track my dog so I can find him if he is lost?
A. Yes, within range of the gateway. You can see your dog’s location in the SkyShepherd mobile app as long as your dog's SkyShepherd collar is within range of the provided SkyShepherd charger/gateway (this could be up to a half-mile in excellent condition). So, within a "local area," you will receive position updates in the app (see your dog's location) and alert notifications to your mobile device. If your dog's SkyShepherd collar is outside of the range it is capable of transmitting to your gateway, then all of the SkyShepherd containment features will still work, but you will not get notifications or be able to see where your dog is in the app.
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