2023/2024 Onboarding Video

Please read through this article and watch the videos here before you start using your collar. This article and the videos in it have lots of crucial information. After finishing this article, take a look at the Quick-Start Guide you received with your collar. We are in the process of updating the SkyShepherd mobile app and the SkyShepherd collar. Consequently, some app screens and hardware components may be different than what is shown in the videos. The same functionality talked about in the videos is available in the new apps, though your app screens may appear different.

Please note: You will need to follow the training program outlined in the Quick-Start and Training Guides with your dog(s) before you can use SkyShepherd for containment. Your dog will not be contained by the collar until after you've completed SkyShepherd training with it.

PLEASE NOTE: 

We are soon releasing a new version of the SkyShepherd collar. This article is in the process of being updated. The general concepts in this article largely still apply, but some components, such as the gateway, are slightly different, and the new SkyShepherd app (which isn't generally available yet), has a slightly different design. The placement of some features, such as Training Mode, have moved locations. Training Mode is selectable per collar in the new app, and is accessed via the collar's menu in the Pet Panel, not the app settings menu as it was before. Also, the Pet Panel and the way you interact with the collar is slightly different. In the new app, all the collar settings are on one continuous page, whereas in the old app, there were three buttons that segmented the settings into different categories. Other than that, the app is very similar in function.

Example:

New Pet Panel display of the collar settings:

Old pet panel display of collar settings:

Key Components & How SkyShepherd Works Overview

From unboxing to understanding the essentials of how SkyShepherd contains your dog and keeps you connected to it, this video is a must-watch. Start your SkyShepherd experience off right by watching this Onboarding series. This video is the first video in the series.

Please note: The next generation of SkyShepherd collar will not be charged using a cradle. Instead, a USB-C charging cable will be used. There will still be a gateway, but it will not be part of the way SkyShepherd charges. The next generation collar will come with:

• A GPS collar unit
• A nylon collar strap
• A mobile gateway with attachable antenna
• 2 Wall adapters for charging
• 2 USB A to USB C charging cords
• The Quick-Start Guide
• A black nylon carry case to contain everything during travel

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Getting Started

Now that you know what's supposed to come in the box, and the basics of how SkyShepherd containment works, let's get you started doing the things you'll want to do when you first get your collar(s).

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Creating and Activating Your First Boundary

After you create your first boundary, you'll need to activate it. Watch this video to learn how to do this.

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Important App Symbols and Collar Settings

When you're using the SkyShepherd app, there are some important icons/symbols you'll want to pay attention to. This video goes through them. Also, learn in this video how to change your collar settings, like which feedback you want SkyShepherd to include for containment, and how strong you want e-stim to be.

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Training Mode Function and Gateway Setup

Training Mode is a feature in the app. It makes the app mimic some of the feedback that your collar is providing in real-time. It can help you more easily train your dog by providing timely guidance during the training process. You'll also want to set up your SkyShepherd gateway so that when you are not connected to your SkyShepherd collar via Bluetooth, you can get alerts and location updates about your collar. The collar can reach your gateway with alerts and location updates at distances up to about a half mile, depending on terrain.

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Deactivating, Editing Boundaries

When you want to take your dog inside or bring it for a walk while it's wearing the collar, or if you want to edit or delete your boundary, you'll want to deactivate any boundary you have activated on the collar. Watch this video to learn about that, and to learn how to delete and edit your boundaries.

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For support or questions, contact SkyShepherd Customer Support using the help link here, in the lower right-hand corner of your web browser on this page, or write to support@skyshepherd.com, or call 612-808-9925 or toll-free at 1-844-SKY-SHEP.

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